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Terms of Use

Effective Date: January 1, 2025

1. Acceptance of Terms

These Terms of Use constitute a legally binding agreement between you and Artisan Treasures (ABN: [Business Number], trading as floshstudio.com). By accessing our website, requesting services, or engaging with our business, you acknowledge that you have read, understood, and agree to be bound by these terms.

2. Description of Services

Artisan Treasures provides handmade gift and artisan services, including:

• Custom jewellery design and creation
• Handcrafted home décor items
• Wedding and event gift services
• Corporate gift solutions
• Restoration and repair services
• Workshops and artisan classes
• Design consultations and project planning

3. Eligibility and User Requirements

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Provide accurate and complete information when requested
• Have the legal authority to enter into binding agreements
• Comply with all applicable local, state, and federal laws

4. Website Use and Restrictions

4.1 Permitted Use

You may use our website for lawful purposes related to learning about and engaging our services. This includes browsing our portfolio, reading about our services, and contacting us for legitimate business inquiries.

4.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose or to solicit unlawful activity
• Attempt to gain unauthorized access to our systems or networks
• Copy, reproduce, or distribute our content without permission
• Use automated systems to access our website (except search engine crawlers)
• Interfere with or disrupt our website's functionality
• Impersonate another person or entity
• Collect user information without consent
• Upload or transmit malicious code or harmful content

5. Service Terms and Conditions

5.1 Custom Orders and Commissions

• All custom work requires a detailed consultation and written agreement
• Design concepts and sketches remain our intellectual property until full payment
• Changes to approved designs may incur additional charges
• Delivery timeframes are estimates and may vary based on project complexity
• Custom pieces cannot be returned unless defective

5.2 Workshops and Classes

• Registration is required for all workshops and classes
• Cancellations must be made at least 48 hours in advance for full refund
• Workshop materials and tools are provided unless otherwise specified
• Participants must follow all safety guidelines and instructions
• Photography and video recording may occur for promotional purposes

5.3 Consultation Services

• Initial consultations may be complimentary (as specified)
• Extended consultation time will be charged at our standard hourly rate
• Travel charges may apply for on-site consultations outside our service area
• Consultation advice is provided in good faith but without warranty

6. Payment Terms

• Payment terms will be specified in individual project agreements
• Deposits are typically required to commence custom work
• Final payment is due upon project completion unless otherwise agreed
• Late payment fees may apply to overdue accounts
• We accept various payment methods as specified in our agreements

7. Intellectual Property Rights

7.1 Our Intellectual Property

All content on our website, including text, images, designs, logos, and artwork, is owned by Artisan Treasures or used with permission. This content is protected by copyright, trademark, and other intellectual property laws.

7.2 Customer Designs

Custom designs created for customers become the customer's property upon full payment. However, we retain the right to:

• Use images of completed work for promotional purposes
• Reference design techniques in future projects
• Include completed projects in our portfolio

8. Warranty and Quality Guarantee

8.1 Craftsmanship Warranty

We provide a lifetime warranty on craftsmanship for all handmade items. This covers:

• Structural defects in workmanship
• Failure of joints, settings, or construction
• Material defects not caused by normal wear

8.2 Warranty Exclusions

Our warranty does not cover:

• Normal wear and tear
• Damage from misuse or accidents
• Modifications made by other parties
• Natural aging of materials
• Loss or theft

9. Limitation of Liability

To the maximum extent permitted by Australian law:

• Our total liability for any claim shall not exceed the amount paid for the specific service
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for delays caused by factors beyond our reasonable control
• Our liability for workshop injuries is limited to our insurance coverage

10. Indemnification

You agree to indemnify and hold harmless Artisan Treasures, its owners, employees, and agents from any claims, damages, or expenses arising from:

• Your use of our website or services
• Your violation of these terms
• Your violation of any third-party rights
• Any false or misleading information you provide

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our services, you also agree to our Privacy Policy.

12. Dispute Resolution

12.1 Governing Law

These terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

12.3 Alternative Dispute Resolution

Before pursuing legal action, parties agree to attempt resolution through good faith negotiation and, if necessary, mediation through a mutually agreed mediator.

13. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, supply chain disruptions, or other force majeure events.

14. Termination

We reserve the right to terminate or suspend access to our website and services for violations of these terms. Upon termination, your right to use our services ceases immediately, though payment obligations for completed work remain.

15. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

16. Entire Agreement and Modifications

These terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Artisan Treasures. We may update these terms periodically by posting revised versions on our website. Continued use after changes constitutes acceptance of the new terms.

17. Contact and Communication

Official communications regarding these terms should be sent to our business address or official email addresses. We may communicate with you via email, phone, or postal mail using the contact information you provide.

Last Updated: January 1, 2025

Version: 1.0