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Privacy Policy

Effective Date: January 1, 2025

1. Introduction

Artisan Treasures operates the website floshstudio.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter
• Request quotes or consultations
• Register for workshops or classes
• Make inquiries about our services

This information may include:

• Name and contact information (email address, phone number, postal address)
• Project details and service preferences
• Communication history with our team
• Workshop attendance records

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and general location data
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our site
• Date and time of visit

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Process and fulfill custom orders
• Send you information about our services and workshops
• Improve our website and services
• Comply with legal obligations
• Protect our rights and prevent fraud
• Analyze website usage and optimize user experience

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Our cookies include:

4.1 Necessary Cookies

Essential for website functionality, including:

• Remembering your cookie preferences
• Maintaining form data during your session
• Ensuring website security

4.2 Analytics Cookies

Help us understand how visitors interact with our website:

• Google Analytics for website traffic analysis
• Page view statistics and user behavior tracking
• Performance monitoring and optimization

4.3 Managing Cookies

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect website functionality.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist in operating our website and conducting business (subject to confidentiality agreements)
• When required by law or to protect our legal rights
• In connection with a business transfer or merger (with prior notice)
• With your explicit consent

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Contact form submissions: 3 years from last contact
• Customer project records: 7 years for warranty and business purposes
• Newsletter subscriptions: Until you unsubscribe
• Website analytics data: 26 months (Google Analytics default)
• Workshop attendance records: 5 years for certification purposes

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and regular security updates
• Access controls and employee training
• Regular security audits and monitoring
• Secure backup and recovery procedures

8. Your Rights and Choices

Under Australian Privacy Principles, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Australian Privacy Commissioner

To exercise these rights, please contact us using the information provided below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including the United States (for services like Google Analytics). We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the effective date. Your continued use of our services constitutes acceptance of the updated policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.